2025 quotation
Current logoCustomer experience recordMore than €20,000 paid. A year of repeated deadlines. Essential heating and room controls still incomplete. Open electrical boxes and cables in a family home with a small child. No final handover.
See the evidenceAt a glance
My warning to potential customers: based on this experience, I strongly recommend that you do not engage Morris Romo or Touch and Control Marbella.
This is my personal assessment, based on my own project records, messages, payments and the condition of the installation shown below.
Documented timeline
September 2025
Touch and Control Marbella, represented in my dealings by Morris Romo, was engaged for a home-automation and electrical project. The written quotation dated 24 September 2025 covered DALI lighting, KNX/DALI automation, Jung controls, a central touchscreen, switches, detectors, HVAC and underfloor-heating integration, lighting and electrical work.
September 2025 – January 2026
I paid more than €12,000 in September 2025, made another payment in November, and made a further payment in January 2026. In total, payments exceeded €20,000. Despite that, significant high-value hardware included in the project still has not been delivered or installed. I made the January payment while the installation was incomplete. In hindsight, I regret doing so.
Winter 2025/26
The air-conditioning control integration had not been completed and the underfloor heating was not connected. In practical terms, we could not use the heating as intended during the winter. Valves and connection modules remained outstanding.
31 March – 9 April 2026
On 31 March, Morris said the project would be finished by the end of the following week. On 6 April I sent a room-by-room list of outstanding work. On 9 April, Morris wrote in WhatsApp: “I take full responsibility for the delays.” The project was not handed over as complete.
Summer 2026
At first, we had no working air conditioning. It was later made usable only through one central control for an entire floor, without the room-by-room control included in the project. Running the whole system this way resulted, in my experience, in unusually high electricity bills.
8 September 2026
Morris visited roughly three weeks ago to make another list, but no work has resumed since that visit. His most recent stated completion target is the end of the second week of September 2026. Repeated messages and requests for firm attendance dates have, in my experience, often gone unanswered or required further chasing—even after more than €20,000 was paid. I found this dismissive, rude and deeply unprofessional.
The impact
With a small child in the house, exposed electrical cabling and uncovered junction boxes were not merely unfinished details. I did not consider those areas safe for normal family living.
— The homeowner's firsthand safety concern
Still outstanding
Observed as of 8 September 2026
The underfloor heating remains unconnected; valves and connection modules are still absent.
AC control from individual rooms does not work. One centralized module operates the entire floor.
The main apparatus intended to control the complete home-automation system has not been installed.
Many Jung controls remain without their finished buttons, covers or faceplates.
Junction boxes and electrical cabling remain exposed in several places, including exterior areas.
These openings were left in a lived-in home with a small child. In my view, that created an unacceptable and prolonged safety concern.
Late installation of covers and light spots left visible paint and plaster differences after the painters had finished.
After substantial payments, messages and requests for firm dates were repeatedly ignored or answered only after further chasing. I experienced this as rude, dismissive and unprofessional.
04 · Photo record
Twenty photographs supplied by the homeowner and taken at the property. They show the visible condition of the installation at the time recorded.
Evidence standard
The factual claims here come from dated quotations, invoices, payment records, WhatsApp messages, a room-by-room snagging list and photographs. Personal contact, banking and location information has not been published. Where I describe the impact, communication or safety concern—or give a recommendation—that is clearly my own firsthand experience and opinion.
Dates, payment stages and the present condition are stated plainly.
Important points are tied to records retained by the customer.
If the work is completed or the dispute is resolved, this page will be updated.